If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 10% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation, and registration that shipped with the product. A 15% open box fee in addition to the 10% restocking fee (totaling 25%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:

• ANY or ALL FIREARMS, RIFLES, SHOTGUNS or NFA ITEMS after the Pennsylvania Instant Check has been performed.
• Special orders firearms or products that are custom configured to your specifications.
• Products sold “as is” or “used” or that have been installed or used after receipt.
• NFA items that require ATF Transfer after the start of paperwork.
• Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

ADDITIONAL SHIPPING & HANDLING POLICIES:

AMMUNITION sales are FINAL – Returns cannot be accepted for ammunition. All Transferable Machine Guns are shipped for a flat fee of $100.00 + actual shipping costs and additional 2% of the value of the item if you want your item insured. All items send via FedEx Ground to a licensed Class 3 Dealer of your choice. All other firearms and suppressors are shipped for a flat fee of $25.00 + actual shipping costs via UPS Ground.

Your dealer will send us the proper paperwork for this first transfer, we prepare and fax the Form 3 transfer to BATF immediately, and then once the transfer clears BATF we ship the gun to your dealer. Your in-state dealer then prepares Form 4 paperwork, which you will sign and also have signed by the Chief Law Enforcement Officer in your locale (Sheriff, Chief of Police, State Police Chief, etc… only need for one to sign). You return the completed Form 4’s to the in-state dealer, along with (2) passport size photos, (2) fingerprint cards, (1) citizenship authorization, and a transfer tax check made payable to Bureau of Alcohol, Tobacco and Firearms for the onetime per item transfer tax. A $200.00 transfer tax applies to Short BBL Shotguns, Short BBL Rifles, Machine Guns and Suppressors; a $5.00 transfer tax applies to items classified as Any Other Weapons – “AOW”. This paperwork is mailed to BATF and when this transfer clears you go pick up your gun. We email/contact our customers each step of the way, so you will know when your gun arrives in state and the next transfer, from your dealer to you, can begin.